At Grand Slam Gifts, we stand behind the products we sell and want you to be perfectly satisfied with your purchase. We understand that transparency regarding returns is essential in the collectibles hobby. This policy outlines the terms and conditions for returns and refunds for all purchases made on grandslamgifts.shop.
1. The 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery date, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Requirements for Returns
To be eligible for a return, your item must meet the following strict criteria:
Factory Sealed: Because we deal in collectible hobby boxes, the item must be in the same condition that you received it. It must be unopened, unused, and with all original factory shrink-wrap or seals fully intact.
Original Packaging: The item must be in its original packaging.
Proof of Purchase: You will need the receipt or proof of purchase (order confirmation email).
Important Note on Collectibles: Once the factory seal, shrink-wrap, or security sticker on a hobby box or pack is broken, the item is no longer eligible for a return or refund. This is a standard industry practice to ensure the integrity of the cards inside for all our customers.
3. Non-Returnable Items
Certain items cannot be returned:
Opened hobby boxes or loose packs.
Individual cards (singles) that have been removed from their protective holders.
Gift cards.
Items marked as “Final Sale.”
4. How to Initiate a Return
To start a return, please contact our team in Springfield at contactsupport@grandslamgifts.shop.
Request: Email us with your order number and the reason for the return.
Approval: If your return is accepted, we will send you instructions on how and where to send your package.
Shipping: Please note that customers are responsible for the shipping costs of returning an item unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contactsupport@grandslamgifts.shop. We will evaluate the issue and make it right. For damaged claims, please include clear photos of the shipping box and the product.
6. The Refund Process
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and whether the refund was approved or rejected based on the condition of the seal.
Approval: If approved, your refund will be processed immediately.
Timeline: The credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card company’s processing times.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Contact Information
For any questions regarding our return and refund process, please reach out to our dedicated support team:
Email: contactsupport@grandslamgifts.shop
Address: 4708 Main St, Springfield, OR 97478, United States
